Terms of Services

Effective Date: 10/22/2025

Welcome to Palmer’s Janitorial LLC. By accessing or using our website and cleaning services, you agree to the following terms and conditions. Please read them carefully.

1. General Information

Palmer’s Janitorial LLC (“we,” “our,” or “us”) provides professional commercial cleaning, office cleaning, and move-out cleaning services across Metro Atlanta, Georgia.
These Terms of Service govern your use of our website, communication channels, and cleaning services.

By booking a service, you confirm that you are authorized to enter into this agreement and accept all terms outlined below.

2. Services Provided

We offer cleaning services tailored to commercial spaces, offices, and move-out properties.
The scope of each cleaning service will be based on the package or quote agreed upon prior to service delivery.

If additional services are requested on-site, they may be subject to extra charges, which will be discussed and approved before completion.

3. Appointments and Scheduling

  • All appointments must be scheduled in advance through our website, phone, or email.

  • We make every effort to arrive at your location at the scheduled time. However, slight delays may occur due to traffic or unforeseen circumstances.

  • If you need to reschedule or cancel, please notify us at least 24 hours in advance.

4. Payment Terms

  • Payment is due upon completion of service, unless otherwise agreed in writing.

  • We accept various payment methods (e.g., cash, credit/debit cards, or digital payments).

  • Late or declined payments may result in a service interruption or additional fees.

5. Customer Responsibilities

To ensure safe and efficient service, please:

  • Provide access to the property at the scheduled time.

  • Secure any valuable, fragile, or confidential items before cleaning begins.

  • Inform us of any special instructions or areas requiring extra care.

Failure to provide access at the agreed time may result in a missed appointment fee.

6. Satisfaction Guarantee

We take pride in our work and aim for complete customer satisfaction.
If you’re not satisfied with any aspect of your cleaning service, please notify us within 24 hours of completion, and we’ll make it right.

7. Liability and Damages

Our cleaning team takes every precaution to handle your property responsibly.
However, Palmer’s Janitorial LLC is not liable for pre-existing damage, wear and tear, or items not securely fastened.
Any damage claims must be reported within 24 hours after service completion.

8. Health and Safety

We use high-quality cleaning products that are safe and effective.
If you have allergies, sensitivities, or special requests regarding products, please inform us in advance so we can accommodate your needs.

9. Cancellation Policy

  • Cancellations made less than 24 hours before your appointment may incur a cancellation fee.

  • Repeated cancellations or no-shows may lead to service suspension.

10. Privacy

Your privacy matters to us. Any personal information collected (such as your name, contact info, or payment details) is handled in accordance with our Privacy Policy and will never be shared without consent.

11. Changes to Terms

Palmer’s Janitorial LLC reserves the right to update these Terms at any time.
Changes will take effect immediately once posted on our website. We encourage you to review this page periodically for updates.

12. Contact Us

For questions about these Terms or our services, contact us:
Palmer’s Janitorial LLC
📍 Based in Conyers, GA — Serving All of Metro Atlanta
📞 (860) 890-3975
📧 palmercp39@gmail.com